Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to the following terms and conditions:

Placing an order

Use this section to explain what happens once a customer places an order on your website. This should include what happens on your store's end (ex. sending a confirmation email, checking with suppliers), and what the user should expect to happen on their end, too.

Consider details like confirmation of orders in relation to actual payment received, pricing, how and when users can cancel their order, and how and when your store will be able to refuse or cancel orders.

Delivery

At our store, we take pride in offering efficient delivery options to ensure your order reaches you in a timely manner. Our standard production time is 7-10 business days, after which your item will be carefully packaged and ready for shipment.

We offer expedited 2-3 day shipping for those who need their purchase quickly. Please keep in mind that unforeseen circumstances, such as high order volumes or weather delays, may potentially impact delivery times. Rest assured, we provide parcel tracking for all orders so you can easily monitor the status of your package from our warehouse to your doorstep.

Your satisfaction is our top priority, and we strive to make the delivery process as smooth as possible for you. Thank you for trusting us with your order!

Returns & refunds

Thank you for shopping with us!  We understand that sometimes a purchase may not work out as expected. Please review our return policy below:

- **Exchange Only:** We accept exchanges within 15 days of the original purchase date. Unfortunately, we do not offer refunds. However, we are happy to exchange your item for another product of equal or lesser value.

- **Condition of Item:** To be eligible for an exchange, the item must be unused, in its original packaging, with all tags attached. We reserve the right to refuse any exchanges that do not meet these criteria.

- **Process:** If you need to exchange an item, please reach out to our customer service team at shineanywaysjax.com within the 15-day window.

- **Shipping:** Customers are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure your item reaches us safely.

- **Exchange Completion:** Once we receive your returned item and verify that it meets the criteria, we will process the exchange. Please allow 7 for the new item to be shipped out to you.

We aim to provide excellent customer service and ensure that you are happy with your shopping experience. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.